Shipping Policy

Last Update 10/10/2023

Thank you for choosing Velvet Wigs And Extensions for your shopping needs. We are committed to providing you with the best products and services, including a seamless shipping experience. Please read our shipping policy carefully to understand how we handle the delivery of your orders.

WE ARE PLEASED TO TELL YOU THAT WE ARE OFFERING FREE SHIPPING ON ORDERS OVER $50.

1. Order Processing

  • All orders are processed within five business days (Monday through Friday, excluding holidays) after payment is received and confirmed.
  • We do not process or ship orders on weekends or holidays.

2. Shipping Methods

  • We offer several shipping options to meet your needs. The available shipping methods will be displayed during the checkout process.
  • Shipping costs are calculated based on the weight, dimensions, and destination of your order.
  • Velvet Wigs And Extensions reserves the right to change or update shipping methods and carriers at our discretion to ensure the best delivery service.

3. Estimated Delivery Times

  • Estimated delivery times are provided during the checkout process and may vary depending on the shipping method selected and your location, as well as our supplier's location.
  • Please note that unforeseen circumstances, such as weather, carrier delays, and customs clearance, may affect delivery times. Velvet Wigs And Extensions is not responsible for such delays.
  • The estimated delivery time for standard shipping is usually between 5-11 business days, depending on your location.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. You can track the progress of your shipment using the provided tracking number. If you encounter any issues with tracking your order, please contact our customer support team for assistance.

5. Shipping Restrictions

  • Some items may be subject to shipping restrictions due to size, weight, or destination regulations. Please review the product description and shipping information carefully before making a purchase.
  • Velvet Wigs And Extensions reserves the right to cancel orders that do not comply with shipping restrictions. In such cases, you will be notified, and a refund will be processed.

6. International Shipping

We do not offer international shipping at the moment.

7. Shipping Address

It is essential to provide accurate and complete shipping information during the checkout process. Velvet Wigs And Extensions is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to make changes to your shipping address, please contact our customer support team as soon as possible.

8. Lost or Damaged Shipments

In the rare event that your shipment is lost or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive a satisfactory resolution.

9. Returns and Refunds

For information on returns and refunds, please refer to our Returns and Refunds Policy.

10. Contact Us

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us:

Velvet Wigs And Extensions

Email: Info@velvetwigsandextensions.com

We strive to provide excellent customer service and are here to assist you with any inquiries related to your orders and shipments.

Thank you for choosing Velvet Wigs And Extensions, and we look forward to serving you.

Note: This shipping policy is subject to change without notice, so please review it periodically for any updates.

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